​Effective Date: September 10, 2025

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Thank you for visiting and shopping at www.mybirthdayflower.com. We are committed to getting your items to you safely and efficiently. Please review our shipping and refund policies below.

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Shipping Policy

• Shipping Destinations: We currently ship to destinations within Canada and the United States only. We do not offer international shipping at this time, but we plan to expand our shipping destinations in the near future.

• Order Processing: Orders are typically processed and shipped within 1-3 business days of purchase and are not shipped or delivered on weekends or holidays. You will receive a shipping confirmation email with tracking information once your order has shipped.

• Shipping Carriers: We use Canada Post for all our shipments.

• Shipping Times: Delivery times are estimates only and are not guaranteed. Note: Delivery delays can occur by the carrier or customs.

• Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order.

• Customs, Duties, and Taxes: My Birthday Flower is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, duties, fees, etc.).

 

Refund Policy​

• No Returns: We do not accept returns or exchanges unless an item is damaged or defective. All sales are final.

• Damaged or Defective Items: We take great care in packaging our items, but if an item arrives damaged, please contact us immediately. You must notify us within 48 hours of delivery to be eligible for a refund or replacement.

• Required Proof: To process your claim, you must provide:

1. Your order number.

2. Clear photos of the damaged item(s).

3. Photos of the original packaging.

• Refunds: Once we receive and inspect the photos or videos, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5-7 business days.

• Contact Us: For any questions or to report a damaged item, please contact us at mybirthdayflower@hotmail.com and include your order number in the subject line. This will help us assist you more efficiently.

 

By placing your order, you agree to our Shipping & Refund Policy.